Shipping policy

🚚 Shipping Policy

Processing Time

Orders are usually processed within 4–6 working days.

During busy periods (like launches or holidays), dispatch may take a little longer — we’ll always keep you updated!

Shipping Options

UK orders: Sent via Royal Mail Tracked or Evri Tracked

International orders: Sent via tracked courier; delivery time depends on your country.

You’ll receive a tracking email once your order ships.

We’re not responsible for delays once parcels are with the courier, but we’ll help chase any missing deliveries.

International Orders – Customs Duties & Import Taxes

We are based in the United Kingdom and offer international shipping.

Please be aware that international orders may be subject to customs duties, import taxes, VAT and handling fees upon arrival in the destination country.

All customs duties, import taxes and additional charges are the responsibility of the buyer and are not included in our product prices or shipping costs.

These charges are determined by your country's customs authorities and are outside the control of Gems Hidden Gems.

We recommend checking your country's import regulations and potential charges before placing an order.

If a parcel is refused or not collected due to unpaid customs charges, any refund will be subject to applicable return shipping costs and other non-recoverable charges, where permitted by law. Your statutory consumer rights remain unaffected.